Covid-19 FAQ

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ESPRIT DE FRANCE REMAINS AT YOUR SIDE DURING THIS CRISIS

ESPRIT DE FRANCE IS AVAILABLE DURING THE CRISIS TO MANAGE RESERVATIONS:

Preparing your post quarantine stay with peace of mind : 
We have reviewed all our terms and conditions to offer guests organising trips more flexibility.
You will always find a flexible rate (cancelable until 6pm the day berfore arrival) on our websites.

Can I alter my reservation?
For all reservations booked before 16 March 2020, please contact the hotel directly for reservation terms and conditions.
- Hôtel d'Orsay : +33 (0)1 47 05 85 54 orsay@espritdefrance.com


Cancelling reservations booked on Booking.com, Expedia.com or another distributor website :
Please contact the distributor in question directly because we do not have the possibility to directly modify your reservations on these platforms, unlike reservations made on our own websites.


Reservations for groups, travel agencies and event hosting : 
Our sales team works closely with the hotels and can currently be contacted via email: sales@espritdefrance.com


What about catering? 
We offer a selection of carefully selected room service options: Dassaï x Robuchon, The Christine restaurant and BOCO jars.


Is Esprit de France participating in solidarity actions?
Solidarity is very important for our hotel & private residence collection. We decided to contribute to the national effort and to the health care system in particular. We have therefore made rooms available to Parisian hospital staff. The number of rooms is in line with actions coordinated by the GNI (national group of independant hotel operators ). 


What is the lockdown situation like in Paris?
We suggest all non French resident travellers read the World Health Organisation's instructions and abide by the travelling measures set up in their country of residence.


OUR COVID-19 HYGIENE AND SAFETY PROTOCOL :

How have hygiene and cleaning measures changed at the hotels? 
See list of our main actions below:
- All rooms, bathrooms and common areas will be fully cleaned before each establishment re-opens.
- Common area cleaning: all handles, switches, lift buttons and room keys will be systematically disinfected after each use.
- Rooms will not be re-let for 24 hours after guest departure (subject to availability). 
- Cleaning equipment will be changed after each room is cleaned, especially cloths and microfiber wipes. 
- All linen and courtesy products available in the room will be systematically changed before re-letting.
- Only NR EN 14476 + A2 standard disinfectant detergents will be used.
- An antiseptic deodorant will be sprayed after each room has been cleaned.



What prevention measures will staff follow? 
Equipment and preventive measures set up for the safety of our staff and guests alike :
- All staff will have masks, gloves and sanitising gel.
- All staff will apply preventive measures and wash their hands as regularly as possible and after each interaction with guests/other staff.
- Bottles of water will be available at the front desk to reduce contact.

Will masks and sanitising gel be available for guests?
Yes, we will offer all guests masks and sanitising gel on arrival for their safety inside and outside the hotel. 

Find out the link about our Covid-19 hygiene and safety protocol : false

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